Get in Touch With Us

Have a question about one of our casino write-ups, spotted something that needs updating, or just want to tell us what you think of the site? This page covers the best way to reach the Online Casinos team and what you can expect once you do.

The Best Way to Reach Us

Email is the most reliable channel for getting in touch. Send your message to [email protected] and a member of our team will read it — we don't rely on automated replies to stand in for a real answer. We aim to respond within two working days, though it can take a little longer during busier periods.

If you can, give us a short summary of what your message is about in the subject line. It helps us route your enquiry to the right person and get a useful answer back to you faster, rather than a generic acknowledgement.

What We Can Help With

• Questions about our ratings and rankings — If you want to know why a particular casino sits where it does on our list, or how our editorial rating relates to a specific bonus offer, ask us directly.
• Corrections — Bonus terms, wagering requirements and payment options at Canadian online casinos change often. If you spot information on the site that looks out of date, we want to know so we can check it.
• Content suggestions — If there's a topic related to Canadian gambling sites you'd like us to cover in more depth — a payment method, a game category, a licensing question — let us know.
• Site or partnership enquiries — If you represent a casino brand or a business with a relevant proposal, introduce yourself and explain what you have in mind.
• Responsible gambling concerns — If you or someone close to you is struggling with gambling, mention this in your message and we'll point you towards independent support resources.

Before You Write In

A lot of common questions are already answered elsewhere on the site. If you're weighing up which brand fits your situation, our comparison pages already break down welcome offers, payment options and game libraries side by side. Readers looking specifically outside the standard self-exclusion framework may also find our page on non-GamStop casinos useful before reaching out with a similar question.

That said, we would still rather hear from you than have you leave with an unanswered question. If in doubt, send the message.

How We Handle Your Message

Every email is read by a real person on our editorial team, not filtered through a bot. We treat corrections and feedback as part of how we keep our reviews of Canadian online casinos accurate — bonus terms, payout timings and licensing details are all things that shift over time, and reader input helps us catch changes we might otherwise miss.

We won't ask for sensitive account details, passwords or deposit information by email, and you should never send these to us or to any casino support channel that asks unexpectedly. If a message claiming to be from us asks for this kind of information, treat it as suspicious.

A Quick Note on What This Site Is

mapsresearch.ca is an independent comparison resource. We don't operate any of the casinos we write about, and we can't process withdrawals, resolve account disputes or access anyone's player account on your behalf. For issues of that kind, the casino's own support team is the right first point of contact, and their licensing regulator is the appropriate next step if that doesn't resolve things. We're happy to point you in the right direction if you're not sure where to start.

Thank you for taking the time to visit this page — we read everything that comes in and look forward to hearing from you.